Reclami e risoluzione delle controversie

1. HOW TO SUBMIT A COMPLAINT

For issues related to products, orders, payments, deliveries, returns, refunds, or legal warranty, the customer can contact us at the following addresses:

Tetto Green
PRL S.R.L.

VIA DON RAFFAELE VENERI 21
60030 SAN MARCELLO AN
ITALY

E-mail: info@tettogreen.com
Telephone: +39 346 674 1180

Customer service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST

2. USEFUL INFORMATION FOR THE COMPLAINT

To allow us to quickly manage the request, we recommend indicating:

· name and surname;

· order number;

· e-mail address used for the purchase;

· description of the problem;

· any useful photographs or documents;

· requested solution, where applicable.

3. COMPLAINT MANAGEMENT

We will examine the request and try to provide an appropriate response using the contact details provided by the customer.

4. ALTERNATIVE DISPUTE RESOLUTION

If a complaint is not resolved directly, the consumer may, in applicable cases, contact a competent alternative dispute resolution (ADR) body in accordance with Italian and European law.

5. RIGHT TO APPEAL TO THE JUDICIAL AUTHORITY

Recourse to extrajudicial procedures does not limit the consumer's right to appeal to the competent judicial authority according to applicable law.